PRIVACY POLICY
1. Introduction
VerifyWith.ai respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Services.
2. Information We Collect
Personal Information
We may collect:
- Name
- Email address
- Phone number
- Organization information
- User account credentials
Insurance and Healthcare Information
Where authorized by our customers:
- Insurance policy information
- Eligibility data
- Coverage information
- Copay and deductible information
- Patient demographic information
Payment Information
Payment information may be collected and processed through third-party payment processors.
We do not store full payment card details unless specifically stated.
Technical Information
We may collect:
- IP address
- Browser type
- Device information
- Operating system
- Usage logs
- Cookies and analytics data
3. How We Use Information
We use information to:
- Provide Services
- Verify insurance eligibility
- Process transactions
- Improve system performance
- Prevent fraud
- Respond to support requests
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain sessions
- Improve user experience
- Analyze website performance
- Secure our Services
Users may disable cookies through browser settings, although some features may not function properly.
5. Sharing Information
We may share information with:
Service Providers
Third parties that assist with:
- Hosting
- Payment processing
- Analytics
- Customer support
- Security monitoring
Healthcare and Insurance Partners
Where necessary to provide eligibility verification and related services.
Legal Requirements
We may disclose information if required by:
- Law
- Court order
- Government request
- Regulatory authority
6. HIPAA Compliance
When acting on behalf of healthcare organizations, VerifyWith.ai may process Protected Health Information subject to applicable Business Associate Agreements and HIPAA requirements.
7. Data Retention
We retain information only as long as necessary to:
- Provide Services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
8. Data Security
We maintain reasonable safeguards including:
- Encryption
- Access controls
- Monitoring systems
- Security policies
No security system can guarantee complete protection.
9. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access personal information
- Correct inaccuracies
- Delete personal information
- Restrict processing
- Object to processing
- Receive a copy of your information
California residents may have rights under the California Consumer Privacy Act (CCPA/CPRA).
10. Children's Privacy
Our Services are not directed to children under 13.
We do not knowingly collect information from children.
11. International Data Transfers
Information may be processed in the United States or other countries where our service providers operate.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on this page with a revised effective date.
13. SMS Consent and Mobile Information
Your mobile phone number and SMS opt-in consent are used solely for the purpose of sending you the text messages you have agreed to receive, such as insurance verification updates, eligibility follow-ups, appointment-related notifications, and billing or payment instructions.
Mobile phone numbers, SMS opt-in consent, and related messaging data are not shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. We may share this information only with trusted service providers who assist us in delivering SMS messages on our behalf and who are contractually obligated to protect your information and use it only for providing those services.